The information you provide Hope&Grace with is vital to my ability to fulfil the services you request. You can be sure that any and all information you provide will be handled sensitively and within the requirements of the law. Changes may be made to the following policy from time to time. This policy was last changed on 20th May 2020.
Hope&Grace may require the following information in the course of fulfilling your purchases or other requests. This may include your name and your contact information including email address, and postal address. Occasionally these may be provided by a third party (e.g. friend or relative) when purchasing a gift for you.
When purchasing through a third party platform (Cheerfully Given) you will provide your contact details to them, who then share them with us. No payment details are shared by Cheerfully Given to us. We then use these details to fulfil your order. We may contact you via email in this process using our email address firstname.lastname@example.org.
If processing a payment privately we will use paypal.com as a payment platform where possible to protect both parties.
Hope&Grace will use this data to provide the service you have requested, and to improve on that service. This may include:
Fulfilling your order (this may include emails from email@example.com)
Contacting you about orders and services
Internal record keeping
Marketing and promotional emails including new resources, offers and other things we think you may find interesting using Mail Chimp
Your information will be shared with postal services when required to fulfil your order. We use the Royal Mail. To find their data policy please go to royalmail.com.
Hope&Grace uses various third party providers to store and secure your data.
Our mailing list is collected and stored using Mail Chimp, and in accordance with their privacy and data handling policy: mailchimp.com . Via Mail Chimp your data is password protected and secure.
Records will be kept for legal and tax purposed for a standard time frame of 6 years.
You have the right to remove your information from our database. To do that please contact us at firstname.lastname@example.org. To alter the information stored on Cheerfully Given, please contact them at cheerfulygiven.com.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address and we will correct it as soon as possible.