Privacy Policy

This privacy policy explains how I, Anna Mayo, owner and creator of The Hope and Grace Design company collect, use and protect and information that you give when interacting with Hope&Grace.

 

The information you provide Hope&Grace with is vital to my ability to fulfil the services you request. You can be sure that any and all information you provide will be handled sensitively and within the requirements of the law. Changes may be made to the following policy from time to time. This policy was last changed on 20th May 2020.

 

Collecting Data

 

Hope&Grace may require the following information in the course of fulfilling your purchases or other requests. This may include your name and your contact information including email address, and postal address. Occasionally these may be provided by a third party (e.g. friend or relative) when purchasing a gift for you.


When purchasing through a third party platform (Cheerfully Given) you will provide your contact details to them, who then share them with us. No payment details are shared by Cheerfully Given to us. We then use these details to fulfil your order. We may contact you via email in this process using our email address hopegracedesignco@gmail.com

 

If processing a payment privately we will use paypal.com as a payment platform where possible to protect both parties.

 

We use Mail Chimp to collect and store your email address and name for our mailing list. This may take the form of links on our website to external hosted sign up forms. These are created through and comply with Mail Chimp’s own privacy policy which can be found at mailchimp.com

 

Using Data

 

Hope&Grace will use this data to provide the service you have requested, and to improve on that service. This may include: 

  • Fulfilling your order (this may include emails from hopegracedesignco@gmail.com)

  • Contacting you about orders and services 

  • Internal record keeping 

  • Marketing and promotional emails including new resources, offers and other things we think you may find interesting using Mail Chimp

 

Your information will be shared with postal services when required to fulfil your order. We use the Royal Mail. To find their data policy please go to royalmail.com

 

Storing Data

 

Hope&Grace uses various third party providers to store and secure your data. 

Our mailing list is collected and stored using Mail Chimp, and in accordance with their privacy and data handling policy: mailchimp.com . Via Mail Chimp your data is password protected and secure. 

Any sales conducted through our third party selling platform Cheerfully Given are stored according to their privacy policy: cheerfullygiven.com .Any data collected via private sale through emails or social media is stored on a password protected database. You can unsubcribe from our mailing list at and time, using the ‘unsubscribe’ button at the bottom of our emails. 

 

Records will be kept for legal and tax purposed for a standard time frame of 6 years.

 

Altering Data

 

You have the right to remove your information from our database. To do that please contact us at hopegracedesignco@gmail.com. To alter the information stored on Cheerfully Given, please contact them at cheerfulygiven.com

 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address and we will correct it as soon as possible.

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© 2019 theHope&GraceDesignCo. by Anna Mayo.